What are Online Bookings?
We have partnered with Nabooki to bring online booking functionality to our campaigns. This allows customers to make a booking instantly, plus it helps you to manage your availability and maximise your time by taking phone/email bookings out of the equation.
If you are interested in having online bookings for a future campaign please let your Account Manager know and they can talk you through the details.
How do I see my Bookings and Manage my Calendar?
If your campaign has been set up using the Online Booking tool you will receive booking confirmations and daily booking summaries to the email address you have provided.
We have partnered with Nabooki to provide this Online Booking functionality, and as a result, booking information is unavailable via the Lux Everyday Vendor Portal.
You will have access to the Nabooki Portal to manage the Online Booking system for your campaign. An email with your login information is provided prior to the campaign going live. You can log in via this link: https://services.nabooki.com/auth/login/nb
If you do not have your password, or have forgotten the password, use Forgot Your Password to reset your details.
How do I update the email address for booking notifications??
If you need to update the email address you use to receive your booking confirmations, please let us know at firstname.lastname@example.org or you can update this via Nabooki under Setup > Notifications.
What do I do if I need to reschedule a customer booking?
We understand that things happen, and you may need to cancel or reschedule a booking. To try and minimise any customer dissatisfaction, please contact the customer as soon as you are aware. Each booking you receive contains the customer’s contact information in the event you need to contact them regarding their booking. You can access this via the booking confirmation email, by searching for the customer in your bookings list in the Nabooki Portal, or by clicking on the customer’s booking from your calendar view.
Please ensure once you have contacted the customer that you edit the booking to reschedule to the agreed new date or cancel the booking so the customer may book again in their own time.
A customer has contacted me saying they cannot book online?
This may be due to there being no availability for the remainder of the campaign. Please ensure you have not accidentally blocked out dates or restricted your operating hours in Nabooki.
Some customers may have been given the voucher as a gift or purchased via the app, in which case the customer will need to book their voucher via our dedicated page for reservations:
Scoopon – http://www.scoopon.com.au/book
Cudo – http://www.cudo.com.au/book
Deals – https://www.deals.com.au/book
Customers will not be able to book online if they have already made a reservation that has passed, they have cancelled their voucher, or if the voucher has been redeemed in the Lux Everyday Vendor Portal. Should a customer need further assistance with making a booking please direct them to our Customer Experience team.
Do I need to send the customer a reminder for their Booking?
For all Nabooki bookings, the customer will receive an automated email reminding them of their upcoming booking.
I am full booked. How do I block out availability?
We understand that at times you will become fully booked, or have events that require Nabooki availability to be blocked in order to prevent customers from making a booking.
We need to ensure that the contractually agreed availability remains for the duration of the campaign. However, if there is a date or time you need to block out, you can do so by emailing email@example.com.
Alternatively, you can use the blackout date button on your Nabooki Calendar, or drag and drop a specific blackout time (e.g. dinner) on the required day on the Calendar. If this is your first time doing so and you’re unsure how to proceed, please contact Vendor Relations to ensure it’s done correctly and does not disrupt customers from booking at other times.
Am I able to change the Availability?
We need to ensure that the contractually agreed availability remains throughout the promotion validity. This is to ensure the advertisement meets advertising guidelines and is not misleading to potential customers, or customers who have already purchased the offer. If your circumstances have changed since your campaign has gone live, please contact Vendor Relations as soon as possible to discuss on 02 8405 7106 or firstname.lastname@example.org
The customers voucher is not showing redeemed in the Lux Everyday Portal after the booking?
Currently there is no functionality to automatically redeem a voucher for a booking in Nabooki that has passed. Until we have the functionality you will need to redeem vouchers for your bookings via the Vendor Portal when the customer attends the booking.
If the customer has not brought their voucher, you can access the full voucher code from the Nabooki Portal when viewing the customer’s booking (this is available 30 minutes prior to their booking time).