Payments

When do I get paid?

You can find your First Payment date, Next Payment date and Final Payment date in the Vendor Portal. Go to Campaign Insights and click on Sales Performance – refer to payment schedule.

For further information on your payment timeframes, refer to your contract Payment Terms.

I need to get a copy of the Invoice and Remittance?

Invoice of sales and remittance are provided within 24 hours of payment being processed. These are emailed to the email provided prior the campaign launching. If you need to update this email address please contact Vendor Relations via vr@luxeveryday.com

You also have access a history of payment in your Vendor Portal. Click on Invoices & Remittance from the menu bar in your Vendor Portal.

I need to update my details for Payment?

For your security please do not email bank information through to us. Notify us via vr@luxeveryday.com that you need to update your payment details. We will then send an electronic bank verification form to fill out to update your payment information.

Why didn’t I receive a payment?

If you are within the payment cycle and have not received a payment then there is no payment outstanding. Please refer to your payment terms, if no sales/redemptions have occurred in the payment period no payment will be due. You can refer to Campaign Insights > Sales Performance to monitor your weekly sales and redemptions.

If you were due a payment, the funds may have bounced back so please check your payment details and confirm they are correct.

I received only received part of the payment noted on the remittance?

Please note for our Australian partners that payment is processed through different banks. As such you may see some payments arrive in your account at different times. We recommend allowing up to 72 hours from the payment date for all funds to be received.

I need further help with understanding my payments?

For each payment we will provide:

1. Sales invoice showing the breakdown for the amount being paid. We also provide a campaign summary showing the total sales breakdown since the campaign launched

2. Remittance advice showing the total payment made by deal website, along with the total amount that has been paid to date

3. Remittance CSV - Further detail can be sourced from the remittance CSV which breaks down all vouchers sold on your campaign, including voucher code, purchase date, voucher option, location, payment status, redemption status, payment date, sale price, marketing fee and payment amount.

Should you need further clarification on your payment please contact vr@luxeveryday.com