Redeeming Vouchers

Do I need to redeem vouchers?

Using the Vendor Portal to redeem vouchers is part of the agreement unless otherwise stated on your contract. Redeeming vouchers:

  • Helps to ensure vouchers presented to you are valid and have not been previously redeemed

  • Allows our Customer Service team to see the voucher has been serviced for customer escalations

  • Ensures that reminder emails are only sent to customers who have not yet redeemed their voucher

  • Sends the customer a feedback survey to rate their experience

How do I redeem vouchers?

When you log in to the Vendor Portal you will default to our Redeem Vouchers page. Here you can search for the customer’s voucher code or scan the customer’s QR code.

Each customer is provided a voucher with a unique voucher code. Use this code to redeem the customer’s voucher in the Vendor Portal. On mobile devices you can also scan the QR code via the Lux Vendor App allowing for quick redemption.  Alternatively, you can search and redeem vouchers from your campaign voucher list.

For more information on how to redeem, visit this link: https://luxeveryday.com/vendor-portal-guide-1

When should I redeem vouchers?

To avoid servicing the same voucher more than once or servicing a refunded voucher, we recommend that you redeem vouchers immediately after servicing a customer.

If this is not possible, we recommend you update your Vendor Portal as often as you can, so your records are accurate and up to date. Please do not redeem a customer’s voucher prior to service to ensure that they are not provided a Customer Feedback survey prior to the service taking place.

What happens if the customer forgets their voucher?

If a customer does not have their printed voucher with them you can ask them to display it on their smartphone. You can take note of the voucher number from the customer’s phone.

If this isn’t possible, we recommend that you verify the validity of the Scoopon by locating the customer name in the Vendor Portal. You can quickly check this via Redeem Vouchers and searching for the customer’s name. If the voucher is valid - go ahead with the service, then email the following details to VR@luxeveryday.com

  • Purchaser name

  • Voucher number

  • Date and time of booking

  • Customer phone number and/or email address

    NOTE: If the customer is attending a booking made through our Online Booking tool, the customer’s voucher will be available via the Nabooki Portal 30 minutes prior to their confirmed booking date and time.

What happens if I have accidentally redeemed a customer’s voucher?

Oops! Not a problem. Simply locate the voucher you have redeemed in error via your Voucher List or by searching for the voucher in Redeem vouchers, then click Unredeem.


I received an error when trying to redeem a voucher?

There a few things that this could mean:

  • The voucher has already been redeemed: The redemption date and time will display in this case

  • The voucher may have been cancelled/refunded: The status will display as cancelled

  • The incorrect voucher code has been entered: Double check the code provided by the customer

  • The voucher may be for a different deal: Confirm the voucher provided is for your campaign

  • The voucher has expired, so redeem at your discretion: The voucher may have just expired, but we allow up to 30 days from expiry for you to redeem a voucher. If you are happy to honour just click Redeem

  • The voucher has expired and cannot be redeemed: The voucher expired over 30 days ago and cannot be redeemed


Can i redeem vouchers after the expiry?

There may be times where you want to redeem a voucher past the expiry date, whether it be redeeming vouchers after the last day of service or allowing a customer to redeem after the expiry. In both circumstances you have up to 30 days from the expiry date to enter the redemption in your Vendor Portal.