Vendor Portal & My Campaigns
Why should I use the Vendor Portal?
It’s a quick and easy way to:
View your sales and track the success of your deal through Campaign Insights
Provide feedback on your experience
Redeem your serviced vouchers
Avoid servicing the same voucher more than once
Make sure you get paid accurately
Access your payment history with past invoices and remittance
What are my Login Details?
Prior to your campaign going live, you were provided with the email address for your Vendor Portal login. If you have forgotten your password, please use the Forgot Password tool to reset your details: https://vendor.luxeveryday.com/forgotpassword.
If you needed further help, please get in touch with Vendor Relations on 02 8405 7106 or vr@luxeveryday.com
Do you have an APP?
Yes we have a dedicated app just for redeeming. Designed to help you and your staff redeem vouchers quickly. It’s super simple to use! Just log in with your existing vendor portal details and start scanning! The Lux Vendor App is available on the Apple and Google App stores
APPLE: https://apple.co/3d9WBIl ANDROID: https://bit.ly/3d7xO83
How do I find my Campaign?
A list of all your campaigns can be found under Campaign Insights in your Vendor Portal. You will be able to filter by live, expired, upcoming and all campaigns. Click on Sales Performance to view your campaign dashboard.
How do I see how many vouchers I have sold and redeemed?
Once you have logged in, click Campaign Insights to see a list of your current live campaigns running across our platforms. To view your sales results and further metrics such as redemption, click on Sales Performance.
How can I tell if my campaign is still for sale?
You will be able to see your campaign dates (run date, end date, etc.) through the Vendor Portal. Click on Campaign Insights to see the start date, end date and expiry for each campaign.
I am in the portal but can’t load details or redeem vouchers?
If you receive a permission error or are unable to access your campaign insights/redeem vouchers your login session may have expired. To resolve this please log out of the Vendor Portal and log back in.
Should you have any further concerns please contact Vendor Relations via vr@luxeveryday.com or 02 8405 7106
How do I get a list of Customer Vouchers?
You can access a list of vouchers purchased for each promotion showing the purchases, voucher status, redemption status and other details. You can view online or download a CSV copy.
To access your campaign voucher list, click on Campaign Insights and then View Vouchers for the required campaign. To export the list, click on the Export Bookings button at the top of the page.
What is Cancelled Status in the voucher list?
If a customer voucher status is “cancelled” this generally means the voucher has been cancelled/refunded and is no longer valid. If a customer attempts to use a voucher showing as cancelled, please ask the customer to check if they have another voucher, or ask them to contact our Customer Support team for assistance on 1300 726 676 (AU) or support@luxeveryday.com.
What is Net Revenue in my Campaign Sales Performance?
This is the total campaign net revenue after the marketing fee for this campaign. This figure is up-to-date and will factor in any refunds on your promotion. Funds are released in accordance with your agreed payment terms.
How do I change my password?
To change the password for your account while logged in to the Vendor Portal, click on My Account. Fill out your current password, new password and confirm new password fields. Click on Update Password. If you are trying to access the Portal and have forgotten your password, please use the Forgot Password tool to reset your password.