Purchasing an Experience

I've found a dining experience I want. How do I purchase it?

Simply click on the experience you'd like to book, select your preferred option available on the right-hand side and click the 'Book Now' button.Follow the on-screen instructions to complete your booking, using the following payment methods for the booking fee: Credit Card or PayPal.

How do I know if my booking has been confirmed?

You'll receive a purchase confirmation on screen and via email with an option to manage your booking.

You will also see your purchase in the ‘My Scoopons’ section of your account where you can see details of the booking you have made.

If you believe you have been charged but the purchase does not appear in your account, please contact our Customer Service with the following information:

The date the purchase was made
The name of the experience you purchased
The amount charged to your credit card
The last four digits on the credit card that has been charged.

If the payment was made via PayPal, please provide the following information:

The date the purchase was made
The email address registered to your PayPal account
The amount charged to your PayPal account.

What payment methods do you accept for the booking fee?

We accept payment via Credit Card, PauyPal or Zip. We accept Visa, Amex and Mastercard.

How can I obtain a tax invoice/receipt?

A tax invoice will be sent to your linked email address once your purchase is confirmed as successful. This will outline the purchase and expenditure involved.

Can I use my credits?

Credit from any of our associated brands cannot be used towards The Plate’s booking fee.

How do I access the fine print?

To access the fine print of the experience, log in to your Scoopon account and head to My Account > My Scoopons. Select ‘View deal details’ to see the experience in full, including the fine print.

How Do I Book an Experience with The Plate?

Can I check the availability before making a booking?

To check the availability of an experience, simply select your preferred option available on the right-hand side of the page and click the 'Book Now' button. The dates and times will become visible to you. You can then choose to continue making a booking, or simply discontinue the process.

How do I make a booking?

Once you have clicked on your desired experience, simply click the ‘Book Now’ button. Select your preferred date and time and follow the booking instructions. Once the booking is finalised, a purchase confirmation will be sent via email.

Can I make a booking for The Plate via the app?

Unfortunately not at this time. In order to book on a mobile device, you will need to log in to your account from a browser, and book via the ‘My Scoopons’ page.

How can I change my booking?

To change a current booking, head to My Account > My Scoopons > Manage Booking, or visit your purchase confirmation. Once the booking has been successfully changed, an email confirmation will be sent.

Please note the cancellation and rescheduling policy for the experience you have booked and allow enough time to submit your change.

How can I cancel a booking?

To cancel your current booking, head to My Account > My Scoopons > Manage Booking, or visit your purchase confirmation. Once the booking has been successfully cancelled, an email confirmation will be sent.

Please note the cancellation and rescheduling policy for the experience you have booked and allow enough time to submit your cancellation.

I can't contact the restaurant

To adjust or cancel your booking, please head to My Account > My Scoopons > Manage Booking, or visit your purchase confirmation.

Should you need to contact the restaurant directly, please reach out to our Customer Support team and they will assist.

What is the validity period?

The validity is visible on the experience, and also accessible via My Account > My Scoopons.

Can I book my experience after it has expired?

No. All bookings need to be completed prior the expiry date.

Do I need to take my voucher with me?

As there are no vouchers for The Plate experiences, no voucher is required.

How do I access the fine print?

To access the fine print of the experience, log in to your Scoopon account and head to My Account > My Scoopons. Select ‘View deal details’ to see the experience in full, including the fine print.

Account

I want to change my personal details (name, email, address, etc),

If you need to change your personal details, please email Customer Support with your current details and the changes you'd like to make. It's important to include the email address used for your account so we can identify the correct account.

I've forgotten my password,

If your password doesn’t work, you can reset it by clicking on the 'Forgot Password' link in the Log In pop-up. You should receive an email within a couple of minutes containing a link to reset your password. If you don't receive an email, your email account may be blocking our emails, and the password reset email may be in your junk mail. If it is, please add us as a safe sender.

How can I check my credits?

There are no credits for The Plate.

I want to remove a saved credit card

If you want to remove a saved credit card please email Customer Support with your current details and the changes you'd like to make. It's important to include the email address used for your account so we can identify the correct account. You can do this by sending us an email using the contact form at the bottom of this page or email us directly via: support@scoopon.com.au.

Contacting Us

How do I contact Customer Support?

Send us an email using the contact form at the bottom of this page. You should receive a response from our Customer Support team within 48 hours. Alternatively you can email us directly via: support@scoopon.com.au.

How can I provide feedback on my experience?

We value the feedback our customers provide as we aim to provide the best possible experiences. If you'd like to provide feedback, please do so via the contact form at the bottom of this page.

How can I partner with The Plate to feature my business?

We love to hear from businesses who are interested in featuring as one of our upcoming campaigns on The Plate! Please visit our Lux Everyday website to find more information on how The Plate works and how we can help grow your business. Get in contact with us by using our online form here.

Refunds & Exchanges

Can I get a refund on my booking fee?

The booking fee is a non-refundable fee.

Emails

Can I change the frequency of the emails I receive?

Once you have signed in, you can change your email preferences by selecting My Account > Email Preferences. On this page you can tell us which emails you would like to receive, and how often you would like to receive them. Once updated, press the 'Save Changes' button. Or you can access it by clicking on this link.

How do I unsubscribe?

Once you have signed in, you can change your email preferences by selecting My Account > Email Preferences. On this page you can confirm which emails you no longer wish to receive. You can update these preferences at any time. Once updated, press the 'Save Changes' button. Or you can access it by clicking on this link.

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