How Do I Book an Experience with The Plate?

Can I check the availability before making a booking?

To check the availability of an experience, simply select your preferred option available on the right-hand side of the page and click the 'Book Now' button. The dates and times will become visible to you. You can then choose to continue making a booking, or simply discontinue the process.

How do I make a booking?

Once you have clicked on your desired experience, simply click the ‘Book Now’ button. Select your preferred date and time and follow the booking instructions. Once the booking is finalised, a purchase confirmation will be sent via email.

Can I make a booking for The Plate via the app?

Unfortunately not at this time. In order to book on a mobile device, you will need to log in to your account from a browser, and book via the ‘My Scoopons’ page.

How can I change my booking?

To change a current booking, head to My Account > My Scoopons > Manage Booking, or visit your purchase confirmation. Once the booking has been successfully changed, an email confirmation will be sent.

Please note the cancellation and rescheduling policy for the experience you have booked and allow enough time to submit your change.

How can I cancel a booking?

To cancel your current booking, head to My Account > My Scoopons > Manage Booking, or visit your purchase confirmation.  Once the booking has been successfully cancelled, an email confirmation will be sent.

Please note the cancellation and rescheduling policy for the experience you have booked and allow enough time to submit your cancellation.

I can't contact the restaurant

To adjust or cancel your booking, please head to My Account > My Scoopons > Manage Booking, or visit your purchase confirmation. 

Should you need to contact the restaurant directly, please reach out to our Customer Support team and they will assist. 

What is the validity period?

The validity is visible on the experience, and also accessible via My Account > My Scoopons.

Can I book my experience after it has expired?

No. All bookings need to be completed prior the expiry date.

Do I need to take my voucher with me?

As there are no vouchers for The Plate experiences, no voucher is required.

How do I access the fine print?

To access the fine print of the experience, log in to your Scoopon account and head to My Account > My Scoopons. Select ‘View deal details’ to see the experience in full, including the fine print.