Flights T&C's

1. GENERAL

(a) Cudo acts as agent on behalf of the applicable Third Party Provider(s) in providing access to facilitate flight bookings. Flight fulfilment is provided by the airline(s) selected at the time of finalising the booking. For your air travel, you are bound by the terms and conditions and fare rules of the selected airline(s).

(b) Flights can only be purchased for Cudo customers in Australia through www.cudo.com.au or over the phone. All fare prices and fees are in AUD unless otherwise stated.

(c) You acknowledge and agree that Cudo may receive a commission or an affiliate fee or a marketing fee from transactions entered into by you using the Services.

(d) You grant Cudo the right to provide your contact details to airlines for the purpose of airlines (or their agents) providing operational notifications or updates in connection with your flights.

(e) See the Frequently Asked Questions for other key information and detail on how to book flights.

2. REFUNDS

(e) Your right to a refund of an airfare booked on the Website is strictly governed by the terms and conditions of the specific airfare you purchased and as determined by the applicable airlines. Many fares are non-refundable or incur fees for changes. You will be charged a fee for changes / cancellations by Cudo and airline charges or cancellation fees may also apply to your particular airfare. At all times any fees charged either by the airline or by Cudo will remain non refundable.

(f) Cudo shall only be liable to provide a refund to you to the extent that it actually receives a refund from the relevant Third Party Provider and to the extent that such a refund from the relevant Third Party Provider exceeds the Cudo Cancellation fee (as outlined below). Where refunds are due to you from a Third Party Provider, Cudo will provide reasonable assistance to you in claiming such funds from that Third Party Provider. In that situation, Scoopon is authorised (but not obliged) to seek such refunds from the Third Party Provider directly and on its own behalf.

(g) Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund may take up to 6 months. This is beyond the control of Cudo.

(h) For the avoidance of doubt the ‘7-day money back guarantee’ and Cudo Refund Policy only applies to purchases of resort and hotel packages and does not apply to Flights which are subject to the refund / cancellation policies of the respective flight operator. As a result, whilst it may be possible to refund your hotel package purchased through Scoopon under the ‘7-day money back guarantee’ or under the refund policy generally you will not be able to obtain a refund of any flight purchased under the same terms and Cudo accepts no responsibility in this regard.

3. SERVICE FEES

(a) You will be charged a Service Fee for all fares purchased with Low Cost Carriers which includes (without limitation) all Jetstar, Scoot, Air Asia Spirit flights where accommodation is purchased in the same transaction. The relevant Service Fee is outlined in the table below.

(b) You will be charged a Service Fee for all fares purchased online where no accommodation is purchased in the same transaction, outlined in the below table.

(c) The Service Fee covers a range of costs, services, fees and charges in relation to providing you with Customer Service in relation to your booking and includes GST. Cudo provides customers access to 24/7 support channels including telephone and email support and frequently asked questions. Changing or cancelling flights will also incur additional service fee as outlined below.

(d) For any Low cost carrier bookings (bundled with accommodation or standalone) you will be charged the following Service Fee in relation each applicable booking:

(e) For any bookings bundled with accommodation (excluding low cost carriers which are outlined above) you will be charged the following Service Fee in relation each applicable booking:

(f) The Service Fee included in your booking payment summary is non-refundable and will be charged to you at the time of booking. Funds need to be available on your credit card or method of purchase at the time of making the booking otherwise ticketing will not take place and you may need to rebook a higher priced fare. These Service Fees do not include any other fees which may be incurred for additional baggage, seating and associated credit card payments.

Change / Cancellation Fees

(a) Not all fares are able to be cancelled or changed. However, where such fares are able to be cancelled or changed you will be charged as follows, in addition to airlines fees. A name correction will be deemed a change and therefore changes fees will apply.

Changes

In the event you need to change your ticket a change fee will apply per person / ticket as follows in the table below.

4. CANCELLATION

In the event that your ticket is able to be cancelled and you need to cancel your ticket a cancellation fee will apply per person / ticket as follows in the table below.

(a) Cudo reserves the right to amend the change / cancellation fees at any time.

Change and Cancellation Fees Table

In the event a lockdown occurs due to Covid-19 and effects your flights, the following fee will apply per person / ticket as follows. $25AUD, $30NZD, $30SGD, $150HKD, 15GBP, 20EUR, $20USD

NB – All fees will be charged in the same currency you purchased your flights in. In addition to the change fees outlined above you will also be charged any applicable change fee imposed by the airline as well as any increase in fare and tax applicable to your revised ticket(s). Note changes to the names of passengers are not able to be made except to correct a mistake.

5. PRICING

(a) All pricing of fares is reflected in Australian Dollars (AUD) unless otherwise specifically denoted on the screen.

(b) Cudo makes no representation that its airline price sales are identical to prices on individual airline sites that may exist from time to time.

(c) Cudo reserves the right for marketing and commercial reasons to modify prices at its sole discretion.

(d) The Service Fee for bookings is non-refundable.

(e) Cudo Best Price Guarantee does not apply to flights purchased through Cudo.

(f) Cudo Credit is not able to be used for flights (including any flight component of an accommodation / flights package).

6. GST for domestic flights in Australia

GST is still applicable in circumstances where your domestic ticket is booked and ticketed separately to the international portion of your ticket or where it is subsequently separately booked and ticketed, the domestic Booking is not cross referenced to the international Booking.

7. PASSPORTS/ VISAS / BAGGAGE

Passports / ID

(a) It is your responsibility to be aware of the obligations around passports, visas and baggage relevant to your flight and associated trip and Cudo accepts no responsibility in connection with these matters.

(b) All departing passengers require a valid passport for international travel. This means the passport must be valid for a set minimum period beyond your travel dates (the required minimum period depends on the country you visit). All domestic flights require a photo ID to board.

(c) Please ensure you have a valid Passport well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation. Some countries require you to have at least 10 months validity from your return date back to your country of origin

Visas

(a) A visa provides you with the authority as a non-citizen to travel to another country. Some countries will not allow you to enter without a visa, or in some cases, without proof of a return or onward electronic or paper ticket.

(b) Please ensure you have a valid Visa (as applicable) for all the countries you are travelling to which require a visa well in advance of travel as either the airline staff or immigration authorities will not allow you to pass through customs and board your flight without this documentation.

(c) Visas are obtained from the issuing authority in Australia, usually an embassy. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. If you have booked a one-way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.

(d) To assist you, both in determining whether you require a visa and the processing of your application online via an affiliate link, please see https://visasdirect.com.au/?login=luxescapes. This is a third party provider for whom LE assumes no responsibility for advice obtained through this service.

Baggage / Other

(e) Extra baggage may be able to be purchased through the airline directly once your flights have been ticketed, either via their website or by calling the airline.

(f) Cudo recommends before travelling you check and be aware of the safety, local conditions and issues that may exist at your travel destination. We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website www.smartraveller.gov.au for current travel advice. Scoopon accepts no liability in this regard.

(g) Cudo notes that Government legislation prohibits the carriage of dangerous goods on an aircraft. To view the prohibitions and requirements please see: http://www.casa.gov.au/operations/standard-page/dangerous-goods.

8. FREQUENT FLYER POINTS

(a) Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of Cudo. For further information please contact the airline directly. Upgrades using points must be completed with airlines directly.

(b) You will not earn Qantas Frequent Flyer points for flights booked through Cudo (which only attract points if an “Eligible Holiday” is purchased as outlined above). However, you may receive Qantas Frequent Flyer points from Qantas directly if your fare is eligible (subject to the Qantas Frequent Flyer Program terms and conditions).

9. COMPLAINTS OR PROBLEMS

We endeavor to ensure that the flights booked for you are implemented as arranged. However, if a problem occurs or complaint arises in respect of the flight (or associated service) itself then such complaints should be taken up with the airline directly through the airline’s complaint handling process.

10. LIABILITY

(a) Cudo does not accept responsibility or liability for any acts, omissions or defaults whether negligent or otherwise, of any airline. Neither Cudo, nor any agent or affiliate accepts any responsibility or liability of any nature whatsoever for the acts, omissions or defaults (whether negligent or otherwise) of the agents or employees of airlines, air carriers or any other facilities providers or travel agents used in connection with flights, over whom Cudo has no direct control.

(b) Cudo is not responsible for subsequent changes to airline scheduled departure times, departure dates or flight cancelation.

FREQUENT FLYER POINTS

Airfares may or may not attract Frequent Flyer points. This decision rests with the airline and is not the responsibility of the Company. For further information please contact the airline directly.