Scoopon Terms and Conditions

These terms and conditions are between you and Pty Ltd (referred to here as 'us', 'we' or 'our').

By interacting with us you consent to the collection, holding, use and disclosure of your personal information in the ways we have referred to in our Privacy Policy and terms and conditions.

By using our websites, including our mobile apps and social media pages, shopping website, you accept these terms and conditions ('Agreement') and our Privacy Policy.

Our Commitment

We collect your personal information so we can offer you great deals and experiences. We understand that it’s important we look after your details with care. We take every effort to make sure your details are handled responsibly and securely, as required by us by government legislation.

Occasionally we may need to make some changes our terms and conditions and will post any changes on our website. By using our websites and all any of our services, you agree to to all our terms and conditions and privacy policy.

The prices listed at the time of your order on the product page are final prices before any promo codes are added and are inclusive of GST (where relevant) and all other price components, excluding shipping costs (unless free shipping is specified). The shipping costs will be indicated on the product page and are determined mainly by the size and weight of the goods and shipping method you choose.

About you

To access our great deals you need be a registered member to be able to make purchases and access certain features from our website. in order to provide these to you, we need to collect some of your personal information including, your name, email address, contact phone number and date of birth.

To register an account and use our Website and services, you must be at least 18 years old and have capacity to enter into a legally binding agreement with us.

We want to make sure you are always up to date with any of our great deals. By using our website and its associated services you gives us consent to send you direct marketing communications to the email address you provide. don’t worry, you have control with this and can unsubscribe from this marketing at any time.

We will still communicate to you in relation to any purchases, or reminders, such as, if you have left items in your shopping cart.

It’s your responsibility for the activity on your account and you must keep your account password secure. If at any time you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, please contact us as soon as possible on, so we get you back online. Remember that we are not liable for any unauthorised use of your account.

  • 3. Disclaimer



    4. Website changes

    4.1 We reserve the right to change, alter, vary or amend the Website at any time.

    4.2 We may in our sole discretion terminate your account or restrict your access to the Website. If we do this, you may be prevented from accessing all or parts of the Website, your account details, or other Content contained in your account. In the event that this occurs, you will still be entitled to access those vouchers that you had previously purchased through the Website.


    5. Access and use of the Website

    5.1 You must only use the Website through the interfaces provided by us, and must only use the Website in accordance with these terms and any applicable law.

    5.2 You must not:

    5.2.1 interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host the website; or

    5.2.2 use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools;

    5.2.3 interfere (or attempt to interfere) with security-related or other features of our site; or

    5.2.4 use, copy or distribute (or attempt to use, copy or distribute) without our express permission.

    5.3 You must not use another member's account without our, and/or that member’s, express permission. If you suspect or become aware of any unauthorised use of your account, or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account (including by changing your password).

    5.5 We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the Content of any other website linked to or from our own.


    6. Access and use of our Social Media pages

    6.1 We will not be held responsible for third party posts on our Social Media pages. You will be responsible for Content you post on our Social Media pages, and you must not post Content that:

    6.1.1 breaches the terms of use of the relevant Social Media service provider;

    6.1.2 is defamatory or in contempt of legal proceedings;

    6.1.3 is misleading or deceptive;

    6.1.4 is offensive, including discriminatory against race, sex, sexual orientation, nationality, ethnicity or religion;

    6.1.5 contains religious or political material;

    6.1.6 is indecent, obscene or pornographic;

    6.1.7 infringes any third- party intellectual property rights;

    6.1.8 contains any promotional or advertising material; or

    6.1.9. contains or links to computer viruses, malware, spyware or similar software.


    7. Social Media Content and Content

    7.1 You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials ('Content') posted on, transmitted through or linked from the Website, our Facebook page, Twitter feed, Instagram posts or forum or other like application or site that allows for the publication of user generated material (“Social Media”), is the sole responsibility of the person from whom such Content originated.

    7.2 You understand that we do not control and are not responsible for Content made available through the Website or Social Media unless it originates from us. Consequently, by using the Website or our Social Media pages you may be exposed to Content provided by third parties that is offensive, indecent, inaccurate, misleading or otherwise objectionable.

    7.3 You use the Website at your own risk and, to the extent permissible by law, we do not accept liability in this regard.

    7.43 As a member or participant on our Social Media pages, you agree that you are responsible for any Content submitted, posted or made available through the Website via your account and you must not post (or allow) Content to be posted through your account that:

    7.43.1 you do not have the right to post;

    7.43.2 is defamatory or in contempt of any legal or other proceedings;

    7.43.3 is misleading or deceptive;

    7.43.4 incites hatred or discrimination against any group of persons, being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;

    7.43.5 denounces religious or political beliefs;

    7.43.6 includes religious or political material which is or is likely to be offensive;

    7.43.7 is indecent, obscene, vulgar, pornographic, offensive or of doubtful propriety or of a menacing character or is likely to annoy or concern;

    7.43.8 infringes any copyright, trade marktrademark, patent or other intellectual property right of another person;

    7.43.9 contains viruses or similar software or data which is designed to interrupt, destroy or limit the functionality of any computer software or hardware; or

    7.43.10 impersonates any person or misrepresents your relationship with any person.

    7.4 5 We reserve the right, in our absolute discretion, to pre-screen, refuse or remove any Content from the Website or our Social Media pages without giving any reasons.

    7.5 6 You understand and agree that we may retain server and backup copies of your submitted Content even if you have altered, removed or deleted your Content from public display.


    8. Intellectual property

    8.1 We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the Agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

    8.2 Other trademarks used on the Website that belong to third parties are used with permission and remain the intellectual property of the third party.

    8.3 You may not:

    8.3.1 modify or copy the layout or appearance of the Website, nor any computer software or code contained in the Website; and/or

    8.3.2 decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

    8.4 If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the Content of your correspondence or communication, and to prepare derivative works of the Content or incorporate the Content into other works in order to publish and promote such Content. This may include, but is not limited to, publishing testimonials on our Website and developing your ideas and suggestions for improving goods or services we provide.


    9. Information on this Website

    9.1 Information about goods and services on the Website is based on material provided by third party businesses ('Vendors'). We do our best to verify the information provided to us by Vendors, but we cannot guarantee its accuracy.

    9.2 You understand and agree that we cannot be held responsible for errors or omissions caused by incorrect or inadequate information supplied to us by Vendors.

    9.3 You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the voucher or goods.

    9.4 Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing, and shoes) may differ to a small extent in visual appearance (for example, in colour) from the way they appear on the Website. In addition, where it is suitable to do so, some depictions of products or services are created or chosen by us for promotional purposes, and may not be an exact representation of the product or service received.


    10. Disclaimer and liability

    10.1 To the fullest extent possible by law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

    10.1.1 errors, mistakes or inaccuracies on the Website or our Social Media pages;

    10.1.2 you are acting, or not acting, on any information contained on or referred to on the Website and/or any linked Website or our Social Media pages;

    10.1.3 personal injury or property damage of any nature resulting from your access to or use of the Website;

    10.1.4 any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;

    10.1.5 any interruption or cessation of transmission to or from the Website;

    10.1.6 any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our Website by any third party; and/or

    10.1.7 the quality of any product or service of any linked sites.

    10.2 We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any linked Website, or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party Vendors of goods and services.

    10.3 Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.

    10.4 Except as required by law, in no event shall we, our affiliates and related entities, or our suppliers be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our Website or this Agreement (however arising, including negligence).

    10.5  You agree to accept sole responsibility for the legality of your actions under the laws which apply to you. You agree that we, our affiliates and related entities or our Vendors have no responsibility for the legality of your actions.

    10.6. Some services provided by the Vendors may be of an inherently risky or dangerous nature or require specific skills or qualifications to be possessed by participants. Prior to booking or partaking of any such services, you should inform yourself of the risks and/or specific skills or qualifications involved.

    10.7 It shall be your responsibility to make all necessary enquiries and take any action you consider necessary if you require insurance, require the service Vendor to be insured, or to have insurance coverage that covers you in respect of the provision of their goods and services, prior to proceeding with any booking or services. We accept no liability in this regard.


    11. Placing Orders

    11.1 You are responsible for all orders placed on your account, including for any discrepancies or errors in your order caused by you.

    11.2 The promotion of vouchers for goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.

    11.3 Orders placed by you are offers to purchase either:

    11.3.1 a voucher for particular goods and/or services under the terms and conditions in this Agreement, and any Vendor terms and conditions at the price specified (including delivery and other charges); or

    11.3.2 goods under the terms and conditions in this Agreement at the price specified (including delivery and other charges).

    11.4 Goods in your cart are not reserved until you have completed the checkout process. Orders are only confirmed once payment is received in full.

    11.5 We may reject your order, including in circumstances where we believe there may be a credit card fraud, where we later become unable to ship your order, or if there has been an error in the price or product description on the Website.

    11.6 You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it.

    11.7 If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement.

    11.8 Please note that change of mind returns are given at our absolute discretion. As a general rule, we will not change or replace your order where you have made an error.

    11.9 In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received.

    11.10 We may share your information with other members of the Catch Group Pty Ltd, including members that are located outside of Australia. Our Group is comprised of Pty Ltd, Pty Ltd, Mumgo Pty Ltd and their Related Bodies Corporate, as defined in the Corporations Act 2001 (Cth).


    12. Price, payment and use of discount/promo codes

    12.1 The prices of vouchers, good, delivery and other charges shown are in local currency dollars Australian dollars and are current at the time of display, butdisplay but may be subject to change.

    12.2 All payments must be received in full prior to dispatch of goods or a voucher being issued. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold goods or vouchers against your order.

    12.2 A discount code is only valid for a single transaction per address, andaddress and may not be used in conjunction with any other discounts.

    12.3 10% off valid on purchases of $49 or more. Valid for Local experiences only purchased through Valid for new subscribers only. Not valid for Local Accommodation, Holidays, Travel and Shopping purchases. Redeemable once per account. Not valid with any other offer. Not valid for ticket or deal purchases that requires purchase completion on a third-party site.


    13. Vouchers: Use and redemption of a voucher

    13.1 Vouchers will be accessible via your account. Your voucher will not be emailed to you and will only be accessible via your account. We cannot be held liable nor responsible for any loss suffered as a result of a voucher not being received by you due to circumstances beyond our reasonable control.

    13.2 All vouchers sold on the Website are offered on behalf of third- party Vendors. Any voucher you purchase shall be redeemable only for the specified goods or services from the relevant Vendor of the goods and services and shall only be available for redemption during the period specified on the voucher. The Vendor, and not, is the seller and supplier of the goods and services to which the voucher relates to and is solely responsible for honouring any voucher you purchase.

    13.3 In relation to goods provided by a third- party on redemption of a voucher, you acknowledge that the third- party vendor is the supplier of the goods, and not

    13.4 To the extent permitted by law (including the Australian Consumer Law), we make no warranty or representation regarding the standard of any goods or services to be supplied by the Vendor.

    13.5 The voucher does not function as a stored-value card and cannot be redeemed incrementally, unless otherwise specified by the voucher. The voucher cannot be exchanged or redeemed for cash. A voucher cannot be combined with any other discount or promotional offer unless specified by the Vendor.

    13.6 Neither nor the Vendor is responsible for lost or stolen vouchers or fraudulent use (by a person other than or the Vendor) of the voucher’s unique reference number.

    13.7 Vouchers may contain terms and conditions (“Fine Print”) that supplement, and are to be read as in addition to, this Agreement. In the event of any inconsistency between the Fine Print and this Agreement, the Fine Print will prevail.

    13.8 Vouchers may be transferred, assigned or gifted to other persons (“Gift Recipient”) and may be redeemed by the Gift Recipient in accordance with this Agreement.


    14. Vouchers: Availability of goods and services and scheduling

    14.1 You agree and acknowledge that:

    14.1.1 where Vendors offer services on the basis of “sessions” or otherwise on a time basis, the advertised duration may be indicative and approximate;

    14.1.2 the Vendors are under no obligation to give you priority over other, full paying or ordinary customers in respect of booking or scheduling for their services, and all services are rendered subject to availability;

    14.1.3 where Vendors offer an experience based on an itinerary or schedule of events, the scheduling of or order for those events may vary from time to time;

    14.1.4 the Vendors of certain types of experiences may impose conditions such as a minimum age or other restrictions regarding weight, health or other factors. It is your responsibility to confirm details of any restrictions that may apply from the Vendor prior to purchasing any voucher, or finalising any booking to confirm that you are able to comply;

    14.1.5 photographs appearing on our Website to illustrate details of offers of Vendors are generally those made available to us by Vendors or chosen by us. They are intended to be indicative only of the services, venues and locations at which services are offered by Vendors. For example, they may depict only one of various venues and locations at which the services are offered and, given your geographic location, this may not be the venue or location applicable to you;

    14.1.6 a representation on the Website that services will be available over a range of dates does not preclude you from being required to make a booking for the services to which the booking relates. Bookings may not be available on short notice;

    14.1.7 restaurant menus advertised on the Website are indicative only and subject to change without notice; and

    14.1.8 where Vendors offer a course or series of sessions or treatments (such as beaauty treatments and waxing appointments), you agree that these may need to be scheduled at intervals to be determined in consultation with the Vendor, in order to maximise the efficacy of the services provided or to minimise risks to health or wellbeing.


    15. Bookings

    15.1 All service products are offered by Vendors subject to availability. For all products that require bookings, we recommend making bookings at least threeTHREE (3) weeks in advance. Peak times (such as weekends or holidays) should be booked further in advance (and will often be limited).

    15.2 We do not guarantee that services will be available at your preferred date and time.

    15.3 Bookings are made subject to any supplier policies.

    15.4 If you cancel your booking you may incur a cancellation fee payable to the supplier. Short notice cancellations may result in the cancellation of your voucher if the supplier is unable to fill your space. In that regard, the cancellation policies of the Vendor will apply at all times. Please ensure that you check the cancellation policies of the Vendor before booking.

    15.5 If required by the Vendor, you may need to produce the voucher prior to the service being performed or product being provided. In the event that you forget, lose, misplace or have the voucher stolen, you will be required to produce another copy of the voucher, which can be found on your account.

    15.6 Neither nor the Vendor shall be required to provide any refund or a replacement booking or product, in the event that you fail to produce a voucher upon request.


    16. Restaurant specific vouchers

    16.1 For the purposes of this section, a 'Restaurant' will mean any Vendor that offers food and/or beverages for sale in its regular business.

    16.2 Restaurant vouchers will be “dine-in” unless otherwise stated.

    16.3 Restaurant vouchers do not include a tip or gratuity. If appropriate, you may wish to add a tip or gratuity in addition to use of the voucher.


    17. Important information relating to health or nutritional products

    17.1 Nothing contained on the website is intended to be or should be taken for Medical Diagnosis or Treatment.

    17.2 The information and statements provided on the Website with respect to any health or nutritional product that we retail from time to time is not intended to diagnose, treat, cure or prevent any disease. Such information and statement with respect to any product is for general knowledge only and should not be relied upon.

    17.3 Medical advice is required for any health or nutritional related treatment or condition and for dosages of the pharmaceutical product supplied via the Website.

    17.4 You take full and total responsibility for what you do with this information and any resulting outcomes from your actions.

    17.5 All information contained on the Website, or any information contained on or in any product packaging or labels, is not intended as, nor is it implied to be a substitute for, professional medical advice.

    17.6 Always seek the advice of your Pharmacist or General Practitioner when making decisions concerning starting any new medical treatment, continuing with medical treatment, or with any questions you may have regarding any health or nutritional related treatment or condition.


    18. Vouchers: Bookings and cancellations

    18.1 All services promoted on the Website are offered by Vendors subject to availability. Some services will require booking in advance. For the redemption of all vouchers, we recommend making bookings as soon as possible once the deal becomes valid. Peak times (such as weekends or holidays) should be booked further in advance.

    18.2  We do not guarantee that services will be available at your preferred date and time.

    18.3 Bookings for the redemption of goods and services in exchange for the supply of vouchers are made subject to any Vendor policies.

    18.4  If you cancel your booking your voucher may be void, or you may incur a cancellation fee payable to the Vendor. Unreasonably short notice cancellations may result in the cancellation of your voucher if the Vendor is unable to fill your space.

    18.5 Vendors reserve the right to cancel and reschedule your booking due to unforeseen circumstances. Except as required by law (including the Australian Consumer Law), we will not be held liable for such events and we will not reimburse you for any travelling, accommodation or other expenses incurred by you or any other person.


    19. Voucher expiry and extension

    19.1 The voucher expires on the date indicated on the voucher.

    19.2 Expired vouchers are non-refundable in whole or part. Once expired, vouchers are no longer valid and will not be honoredhonoured by the Vendor.

    19.3 Some Vendors may experience a large volume of bookings towards the conclusion of the validity period. It is strongly recommended that all bookings are made well before the conclusion of the validity period. No refunds will be issued in the event that you are unable to have the service performed due to unavailability of bookings. Refer to clause 20 for refunds.


    20. Voucher refunds

    20.1 Upon receipt of your query, we will endeavorendeavour to contact the Vendor and resolve the issue on your behalf. If your query cannot be resolved, we will provide you a remedy in accordance with these terms and conditions and your statutory rights.

    20.2 You will be entitled to a refund or rebooking or other remedy (in accordance with your statutory rights) when:

    20.2.1 the Vendor fails to or cannot provide the goods or services within the validity period;

    20.2.2 the goods or services supplied by the Vendor are not reasonably fit for the purpose described, not of acceptable quality, or the goods or services are materially different to what was advertised;

    20.2.3 the goods or services are not provided within a reasonable time, taking into account the validity period of the voucher; or

    20.2.4 we have chosen to withdraw the goods or services from sale.

    20.3 We will only refund you, in accordance with clause 20.2.1, where you have made reasonable attempts to use your voucher during the validity period, and you can provide reasonable evidence of your attempts. All services promoted on the Website are offered by Vendors subject to availability.

    20.4  Neither nor the Vendor is responsible where you are unable to redeem your voucher for reasons beyond our or the Vendor’s control, including where you are unable to redeem your voucher because, through reasons of your own, cannot meet available booking/redemption times.

    20.5  We will review each claim on a case-by-case basis in accordance with our refund policy.

    20.6 Where an appointment or booking is cancelled for reasons beyond the Vendor’s control (including for bad weather or breakdowns), you must allow the Vendor opportunity to provide you with alternative booking times, subject to the availability of appointments and the terms of the voucher. If available within a reasonable period of time after the expiry of the voucher, the Vendor may provide you with a booking after the validity period. You will be entitled to a refund where:

    20.6.1 your booking or appointment is cancelled by the Vendor consecutively more than 3 times within the validity period; or

    20.6.2 if required, you are provided with an alternative booking or appointment outside the validity period, which is subsequently cancelled by the Vendor.

    20.6.3 contact the Vendor within any advertised “Book By” date; or

    20.6.4 make reasonable attempts to secure a booking during the validity period; your voucher will be void and non-refundable.

    20.7 Expired vouchers are non-refundable. We do not allow refunds or returns for change of mind. If you are eligible for a refund you may choose to accept a store credit instead of a cash refund.


    21. Complaints or problems

    21.1 We have no liability (including for loss or damage) for any act, omission or default, whether negligent or otherwise of any Vendor.

    21.2 If you wish to make a complaint in respect of a Vendor, you must email that complaint to

    21.3 Notwithstanding the nature of the complaint, refunds will only be provided in accordance with our Refunds Policy.


    22. Links to third party websites

    22.1 The Website may include links to other websites, Content or resources. These linked websites, Content or resources may be operated by third parties and we may have no responsibility or control over them.

    22.2 The existence of these links does not imply that we endorse the linked website, Content or resource. You acknowledge that we have not reviewed any of these third partythird-party websites, Content or resources and we are not responsible for the material contained therein.


    23. Transfer and Assignment

    23.1 You agree and acknowledge that, in the event that we merge, sell or otherwise change control of our company, our business or the Website to a third-party:

    23.1.1 we shall be permitted without giving notice or seeking prior consent from you, to disclose the personal information and other data that we have collected from you to the third party; and

    23.1.2 we shall be entitled to assign the benefit of any agreements we have with you to the third party.


    24. Indemnity

    24.1 You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with, or in respect of, your conduct or breach of this Agreement.


    25. Shopping: Supply and delivery of goods

    25.1 Subject to this Agreement, we will supply the goods shown on your order confirmation.

    25.2  We will use our best endeavorsendeavours to meet stated timeframes for delivery, however we cannot guarantee delivery timeframes will be met.

    25.3 A signature may be required for some deliveries, and you are responsible for ensuring you are able to accept delivery. We will not be held liable:

    25.3.1 for late delivery where attempted delivery has occurred on or before the

     delivery time-frames; or

    25.3.2 where delivery has occurred and a parcel has been signed for (regardless of  whether or not you have personally accepted delivery).


    26. Shopping: Packaging and labelling

    26.1 We endeavorendeavor to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.

    26.2 We recommend that you read the labels and instructions on foodstuffs or other consumables prior to consumption or use.

    26.3 Because some goods are imported or originate from outside of Australia, their packaging, ingredients and size may vary from the same or similar products available in Australia.


    27. Shopping: Goods out of stock

    27.1 We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. You may receive a full refund or store credit (at your election) in the event we cannot fulfil your order.


    28. Shopping: Change of mind returns

    28.1 We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for store credit on a case-by-case basis, provided that the item in question is:

    28.1.1 returned within 28 days of order;

    28.1.2 not used or worn (with original tags and/or packaging); and

    28.1.3 not damaged in any way.

    28.2 If we allow a return in these circumstances, we will ask you to follow our returns process.

    28.3 We will provide you with a refund or store credit only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted for intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available.


    29. Shopping: Defective goods

    29.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

    29.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    29.3 You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    29.4 Goods that you purchase from us may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are not given by us and rights you may have in relation to those warranties are separate to any warranty rights given to you by us. Some warranty documents provided by manufacturers of imported goods may not apply in Australia.

    29.5 You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and, if so, how you should go about making a claim under such a warranty.


    30. Shopping: Process for returns and refunds

    30.1 When seeking a return on a product, please contact us via Once contacted, we will investigate your issue and advise you whether your product may be returned and, where required, provide you with a return authorisation and instructions on how to return your goods, with which you must comply.

    30.2 Once an item is returned, we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used in an abnormal way or where there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

    30.3 Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.

    30.4 We aim to process refunds and replacements within 28 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.


    31. Purchase and sale of alcohol

    31.1 We support the Responsible Service of Alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

    31.2 Certain laws may declare your area a dry zone. As a consequence, we may be unable to deliver orders for alcohol to certain addresses. Please check with your local authorities before placing an order if you believe you may be in a dry zone.

    31.3 By placing an order for alcohol, you represent and warrant that you and/or the recipient of the alcohol are at least 18 years old. It is an offence to falsely represent a person is of legal age to order alcohol and to obtain alcohol on behalf of a person who is under 18 years. You may be required to provide a valid ID for proof of age and sign on delivery.


    32. Communication by us

    32.1 As a condition of registering for, you consent to us sending you Administrative Emails and Promotional Emails. In this document:

    32.1.1 “Administrative Emails” involve details of account activity and purchases you have made; and

    32.1.2 “Promotional Emails” consist of product information and new offers. You may choose to opt-out of receiving Promotional Emails at any time by simply clicking the unsubscribe button at the bottom of our emails. More details about these emails can be found in our Privacy Policy.


    33. Credits

    33.1 Users (referred to as “Referrers”) are able to earn credits by referring others to use (and may also be awarded credits by

    33.2 We reserve the right to alter the value of credit to Referrers and the duration of credit at any time.

    33.3 If your registration on our Website is cancelled or terminated by us in accordance with these terms and conditions, any accrued credits will be forfeited.

    33.4 You may also be able to earn credits by undertaking other tasks, such as posting purchased deals to Facebook or Twitter.

    33.5 You may apply credits to the purchase price of a Website voucher. For example, if you have $20 credit and wish to purchase a voucher that costs $25, you would also need to spend $5 on your credit card along with $20 credit to purchase the deal. credits cannot be used for deals that cost less than $10 (that is, the relevant deal itself costs less than $10).

    33.6 A maximum credit up to a value of $500 may be used for any single purchase.

    33.7 We reserve the right to alter the amount and ratio of credits we grant at our absolute discretion. We also reserve the right to cancel members' credits if they have breached these terms and conditions.

    33.8 credits refunds will expire up to 365 days after they have been credited to your account. credits are not transferable or assignable and cannot be redeemed in any way other than in accordance with clause 33.

    33.9 Store credits issued by cannot be used on Shopping or Travel deals and only used on Local Experiences.


    34. e-Gift Cards terms of use

    34.1 e-Gifts Cards may be purchased at any time from our website. By purchasing an e-Gift Card, you accept the terms associated with the e-Gift Card. These include;

    34.2 The expiry date of a valid e-Gift Card is 3 years from the date of purchase.

    34.3 to use e-Gift Card credit, you must redeem the code from our website.

    34.4 You must be a new member, or existing member with an active account to be able to redeem the value of the e-Gift Card.

    34.5 Any unused credit past expiry date, will be deemed as forfeited by you, the customer.

    34.6 You must treat e-Gift Card as cash. Lost or stolen e-Gift Cards may not be replaced or refunded. If you suspect any fraudulent transactions using your e-Gift Card, please contact us immediately. We may not reimburse you for any transactions conducted by an unauthorised person prior to your informing us of the e-Gift Card’s loss. You will be protected from any subsequent loss if you satisfy certain conditions.

    34.7 Please note that e-Gift Cards purchased in New Zealand are not redeemable in Australia and vice versa.

    34.8 e-Gift Card credit is only redeemable on local experiences. e-Gift Card credit cannot be used on any Travel or Shopping deals.

    34.9 The e-Gift Card is not a credit card or debit card and is not redeemable for cash under any circumstances.

    34.10 e-Gift Cards cannot be used for face to face transactions at vendors.

    34.11 You may make any number of purchases until the balance has dropped to zero.

    34.12 All transactions (whether by you or someone else) are your responsibility, subject to these Terms and Conditions.

    34.13 You can check your credit balance or view your transactions at any time by visiting your, ‘My Account’ tab.

    34.14 We reserve the right to amend or change all or any part of the above terms and conditions.


    35. Vendor terms & conditions

    35.1 Any terms and conditions of the specific Vendor will always apply in addition to any specific terms of the goods and services as stated by the Website. For example, if a Vendor is not open on certain days, the voucher will not be redeemable on those days. Refunds are not payable in the event that you are unable to use a voucher on account of the Vendor's usual terms and conditions.

    36. Governing law

    35.1 This Agreement will be governed by and interpreted in accordance with the laws of New South Wales. You irrevocably submit to the exclusive jurisdiction of the Courts of the State of New South Wales.


    37. Identification requirements

    36.1 We may restrict sales quantities to each member to normal household quantities in order to enable all of our members to have a chance of purchasing the products they desire.

    36.2 In an effort to prevent fraudulent use of credit cards or other payment options, we will make reasonable efforts to validate the legitimacy of the order and/or the cardholder’s identity, which may include requesting proof of identity. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will proceed with an ID check to confirm the order is bona fide. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order, and you will be notified.


    38. General

    38.1 We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.

    38.2 This Agreement will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the Courts of the State of Victoria, Australia.

    38.3 If any part of this Agreement is found to be void, unlawful or unenforceable, then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.

    38.4 If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.


    39. Privacy and Personal information

    39.1 If you provide us with any personal information, our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.


    40 Scoopon UGC policy

    40.1 Be a part of the Scoopon Life!

    Want to be featured on our social media channels and websites?

    We have millions of Australians engaging with us via email, on our website, app, Facebook and Instagram. For your chance to be featured and used in our ad campaigns, just include our tags and handles in your social media activity.

    You can find us at -


                Facebook: @scoopon

                Instagram: @scooponau


                Hashtag: #scooponlife

    We will always credit you and retag you so you can see the post if we choose to repost your content.

    40.2 What our marketing team would love to share.

    40.2.1 Photos

    (a) Our people, experiences, holidays and places to go connect people. It should always showcase a warm sense of belonging, and people enjoying and sharing a moment. We use bright, primary colours that show people enjoying themselves surrounded by friends and family. When people see our photos, they will think “That can be us”.

    40.2.3 Videos

    (a) We love a video because we believe it’s a great way to showcase unforgettable moments . We’re looking for 15 second edits at most and ideally without music, subtitle / copy overlays or voice. If you film this vertically on your phone, that would be great too. But, keep in mind what you have rights to. T-shirts with brand names splashed across as an example, isn’t permitted without the brand’s written permission so best to steer clear of obvious branding.

    40.2.4 Terms & Conditions: User Generated Content Policy

    This Policy is between you and Pty Ltd (ACN 149 779 948) (referred to in this policy as 'we', 'us' or 'our').

    (a) There may be facilities in the Site(s) for you to submit or post Content to the Site(s). For Content you submit for posting to the Site(s) (in whatever format):

    (i) you absolutely and unconditionally assign (and agree to use your best endeavours to procure any relevant third parties to absolutely and unconditionally assign) to us all right, title and interest in all intellectual property rights in any Content you submit to the Site(s);

    (ii) you agree that whether and in what form the Content is published on the Site(s) is at’s sole discretion;

    (iii) you give unconditional consent for the Content to be altered, edited or adapted as Scoopon or a sub-licensee thinks fit, including in a way that would otherwise be a breach of your moral rights. This consent extends to licensees and successors in title, and to all persons who are authorised by the owner or prospective owner, or by such a licensee or successor in title, to do acts comprised in the copyright;

    (iv) you agree that you do not require, nor does anyone else require, attribution for the Content; and

    (v) you acknowledge that you may be held legally responsible for the Content you submit. You acknowledge that you must evaluate and bear all risks associated with the use of any Content, including any reliance on the accuracy, completeness or usefulness of such Content.

    (b) For Content you submit for posting to the Site(s) (in whatever format) you agree not to:

    (i) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, pornographic, defamatory, vulgar, obscene, related to gambling, libelouslibellous, invasive of another's privacy, hateful, or radically, ethnically or otherwise objectionable, including but not limited to;

    (A) Content that depicts or alludes to or promotes offensive or illegal behaviour;

    (B) Content that exploits people in a sexual or violent manner;

    (C) Content that harasses or advocates harassment of others;

    (D) Content that promotes or incites racism, bigotry, hatred or physical harm of any kind against any group or individual;

    (E) Content that contains nudity, violence, or contains a link to an adult website;

    (F) Content that provides any telephone numbers, street addresses, last names, personal banking or financial information, URLs or email addresses;

    (G) Content that promotes information that the user knows is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;

    (H) Content that furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone's privacy or creating computer viruses; or

    (I) Content that includes a photograph or image of another person or another person's property that has been submitted without that person's consent (or where that person is under the age of majority under an Applicable Law, the consent of their parent or legal guardian);

    (ii) impersonate any person or entity, or falsely misrepresent your affiliation with a person or entity;

    (iii) upload, post, transmit or otherwise make available any Content that you do not have the right to make available under any Applicable Law or under any contractual or fiduciary relationships (such as proprietary and confidential information learned or disclosed as a part of employment relationships);

    (ivii) upload, post, transmit or otherwise make available any Content that infringes any patent, trade marktrademark, confidential information, copyright or other proprietary rights of any party;

    (viv) upload, post, transmit or otherwise make available any unsolicited or unauthorised advertising and promotional materials; or

    (vi) upload, post, transmit or otherwise make available any material that contains software viruses or any malicious code;

    (c) By posting Content to the Site(s) you warrant that:

    (i) you have the rightful power and authority to provide the Content in the form and manner and name in which it is submitted;

    (ii) you own the Content and have the right to assign copyright ownership and other Intellectual Property Rights in the Content to us;

    (iii) the Content does not violate the privacy rights, copyright, contract rights or other rights (including but not limited to intellectual property rights) of any person, corporation or entity;

    (iv) the Content does not contain material that is illegal, contrary to any laws, indecent, obscene, threatening, discriminatory, harassing, in breach of any confidence, defamatory, libelouslibellous, offensive or objectionable;

    (v) if the Content in any way includes third parties or the property of third parties, that you have obtained the required consents and releases from those third parties (or their parents or legal guardians, as applicable) to include them in your Content;


    (vi) your Content does not contain any representations or material which you know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive;

    (vii) your Content does not contain material that has been previously broadcast, streamed, published or televised in any way;

    (viii) you will not post Content or use the Site(s) for the purpose of advertising, promoting or soliciting any goods or services or otherwise engage in trade or commerce;

    (ix) during the course of creating your Content your conduct was not illegal, contrary to any Applicable Law, indecent, obscene, threatening, discriminatory or harassing to any person; and

    (x) you agree to your Content being available on the Site(s) for public viewing and comment and that your Content may be used by  or its related parties in any media for an unlimited period of time without remuneration or compensation for any purpose in our sole discretion.

    40.3 Monitoring of Content

    (a) You acknowledge that  may or may not pre-screen Content, and that there is no obligation on  to pre-screen Content, and that  shall have the right (but not the obligation) in its sole discretion to pre-screen, refuse or remove any Content provided by you.

    (b) Without limiting paragraph (a), you agree that  may edit, remove or not publish any Content if it considers that:

    (i) the Content is unlawful in any way, including because it is defamatory or breaches laws about unlawful discrimination, racial vilification, privacy or contempt;

    (ii) the Content is false or misleading;

    (iii) publication of the Content will infringe intellectual property rights (including copyright) or a person's moral rights;

    (iv) the Content is abusive, offensive or obscene; or

    (v) the Content is otherwise in breach of these Terms and Conditions.

    (c) Although we may from time to time monitor or review Content, discussions, chats, postings or other contributions to the Site(s), we are under no obligation to do so and we assume no responsibility or liability arising from the contents of any such communications nor for any error, defamation, libel, obscenity, profanity or inaccuracy contained in any such communication.


    41 Customer reviews and ratings

    41.1 These terms of use govern your conduct in relation to the Customer reviews and ratings on By submitting any content to, you represent and warrant that:

    41.2 You will only submit content that is your original content and you are the sole author and owner of all intellectual property rights or, where the content is adapted from existing content, you have obtained all consents and licences from third parties necessary for the submission and display of the content as envisaged by these terms of use;

    41.3 All "moral rights" that you may have in such content have been voluntarily waived by you;

    41.4 All content that you post is true, accurate and not misleading or is a genuine statement of your opinion; and

    41.5 You are at least 18 years old.

    You further agree and warrant that you shall not submit any content:

    41.6 That is known by you to be false, inaccurate or misleading;

    41.7 The submission of which by you, or use of which by, will infringe any vendors copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

    41.8 The submission of which by you, or use of which by, will violate any law, statute, ordinance or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination, misleading & deceptive conduct or false advertising);

    41.9 That is, or may reasonably be considered to be, defamatory, hateful, racially or religiously biased or offensive, inappropriate, unlawful, threatening or harassing to any individual, partnership or corporation;

    41.9.1 For which you were compensated or granted any consideration or payment by any third party;

    41.9.2That includes any information that references other websites, addresses, email addresses, contact information, personal information (other than your own) or phone numbers;

    41.9.3 That contains any form of advertising or promotion for goods or services or spam or other form of unsolicited communication;

    41.9.4 That contains any computer program, virus, file or code designed to interrupt, harm, destroy, disable or limit the functionality of the website or any computer software or equipment, or which assists in or enables theft, alteration, denial of service, unauthorised access to, or disclosure, destruction or corruption of, information or data;

    41.9.5 That promotes pyramid schemes or chain letters.

    41.10 You agree to indemnify (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Lux Group Ltd), from all claims, demands, losses, expenses and/or damages of any kind and nature (including reasonable legal fees), arising out of a breach of these terms of use, furthermore;

    41.11 For any content that you submit, you grant a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without reference or notice to you and without compensation to you.

    41.12 All content that you submit may be used (or not used) at's sole discretion. In addition to its rights, reserves the right to change, condense or delete any content on's website that deems, in its sole discretion, to violate the content guidelines or any other provision of these terms of use.

    41.13 does not guarantee that you will have any recourse through to edit or delete any content you have submitted.

    41.14 Ratings and written comments are generally posted within two to four business days. However, reserves the right to remove or to refuse to post any submission for any reason.

    41.15 You acknowledge that you, not, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of, its agents, subsidiaries, affiliates, partners or vendor service providers and their respective directors, officers and employees.

    41.16 By submitting your email address in connection with your rating and review, you agree that and its third-party service providers may use your email address to contact you about the status of your review and other administrative purposes.

    41.17 You consent to the publication of your name as the provider of the content submitted by you  and acknowledge the terms of Privacy Policy.