COVID-19 AU

Things you need to know as a valued vendor

 

You will be aware the situation with COVID-19 is ever changing, and we are currently seeing relaxation to restrictions across a number of services and retailers. Please keep up updated when you are able to begin trading.

We understand this is a challenging and difficult time for many of our partners. This page will be kept updated with any further developments.

Please contact your account manager, or VR@luxeveryday.com  if you need to make an adjustment to your campaigns.

Vendor Portal

  • Please keep vouchers in your vendor portal up to date. This will ensure the customer support team is aware of who has already redeemed their vouchers.

Customer Refund Policy

  • We will do our best to work on solutions with our partners where possible to minimise refunds, such as working with you on extensions of validity, or alternate options such as Pick-up for our restaurant partners. However, if the advertised offer is no longer available to be redeemed, or the offer has changed significantly, we will be required by law to provide a customer a refund if requested.

Restaurants, Bars and Café’s

 

  • If your campaign is still live our team will be in touch with you as soon as possible to discuss further options and to confirm if you will remain trading with pick-up options

  • If your campaign is not currently for sale, but the expiry date has not yet passed, please  let  us know if you plan to keep trading with Pick-up options and if the offer would be able to be provided as Pick-up so we can advise customers accordingly

  • If your campaign is using our Online Booking tool, we have automatically added in a block out period through to the end of April and customers affected will be contacted to advise next steps within 3 business days

  • If your expiry date goes into September, we will recommend customers hold on to their vouchers to help support their local businesses when these services are able to reopen.

Indoor Sports & Activities, Events, Cinemas, Gyms

 

  • If your campaign expiry date goes into September, we will recommend customers hold on to their vouchers to help support their local business when these services are able to resume

  • If your campaign is due to expire prior to this September, we can offer to extend the validity of your campaign through to September 30. If this is possible for your business please let us know, it will give an alternate option to provide our customers. 

  • If your campaign is a dated event or is for a specific period of time (such as School Holidays) we will need to notify customers and assist with cancelling their voucher.

All other services

 

  • Please keep us updated on any changes to your business, such as trading hours, so that we can update your campaign information and inform our customers

We are here to support you and your business as much as possible through this challenging time. We thank you for your partnership, please be in touch if you have any questions.